Terms & Conditions at Rainbow Roses e-WebShop
 

Secure Shopping Credit / Debit Cards Packaging Delivery Costs Delivery Times Missing Orders UK Customers Overseas Customers

Returns Procedure Your Legal Requirements General Information Purchasing From Us Customer Services Import Duty & Taxes Disclaimer Data Protection & Privacy

Secure Shopping

Safe Shopping with Secure Socket Layer encryption.
If you're a regular web user then you'll already appreciate that buying via a secure web server is as safe as buying over the counter.

Your Privacy
We will not use your personal data for anything other than satisfying your orders, although we may contact you (by email) with news on special offers and exclusive products from our e-WebShop.
 
Credit / Debit Cards

We accept the following Credit, Debit & Charge cards.
VISA | DELTA | MASTERCARD | VISA ELECTRON | SOLO | SWITCH |
We reserve the right to deliver only to the cardholders billing address. If you are requesting an alternative delivery address please fill in the alternative Delivery Information at the Check-out stage of your order, along with your card billing address in the Customer Information area. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order will be cancelled. This is to prevent credit card fraud. If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address & telephone number. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in the appropriate police/authority being notified and we do take court action in all cases.

Packaging

All products are mailed 1st Class in strong, secure packaging and (for the UK) on request can be sent by Recorded Delivery. We advise you to ensure somebody be present at the delivery address if Recorded Delivery is requested as all items require a signature upon receipt. As soon as the goods are delivered and signed for they become your responsibility and no claim can be made for non-delivery.

Delivery Costs

Please note that all the prices quoted are inclusive of postage and packaging, for delivery within the United Kingdom by 1st Class mail only. For all special deliveries within United Kingdom, and for deliveries to Europe and the Rest of the World we will email you at the email address submitted to advise you of any further delivery costs prior to adding to your order. On acceptance by you of the delivery costs for your location the order will then proceed. If your order is returned to us 'undelivered' due to circumstances beyond our control, you will be held responsible for all re-shipping costs.

Delivery Times

All delivery times listed below are estimates, and we are not responsible for any consequential losses you may suffer if the courier/postal service do not deliver on time for whatever reason.

UK 2-5 working days Europe 5-10 working days Australia 5-10 working days USA & Canada 5-10 working days Rest of World 5-10 working days.

Missing orders

If you do not receive your order (please check 'delivery times' above before contacting us) please telephone +44 01851 870521 (Mon-Fri 9am-5.00pm) or send an email to: shop@rainbowroses.co.uk. with subject: "Missing Order" along with your Order ID number, full name, address and date of order.

Uk Customers:

If your goods do not arrive within 7 working days please contact us at Rainbow Roses to confirm that your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 2 to 7 days. 

Overseas Customers:

If your goods do not arrive within 28 days of dispatch first contact us at Rainbow Roses to confirm that your order has been shipped and that we have your correct delivery details. We cannot investigate lost or missing parcels until 28 days have elapsed.

Returns Procedure

Faulty & Damaged Goods:
If goods arrive in a damaged/defective condition you must notify us within 7 days of date of delivery. We will then replace the item once it has been returned to us.

If the goods are returned and found not to be defective, they will be returned to you and you will then be charged for any administration and return carriage costs. It is essential that your order be returned to us in the original packaging to which it was sent to you.

Unwanted Items:
We can only accept returns for unwanted items if they are returned in original condition and un-spoilt. In the case of such refunds an exchange or credit note will be issued for later use. Refunds are given at the discretion of the company management.

RETURNS ADDRESS: 
Please mark the package as follows: 

Returns Department 
Rainbow Roses 
Suil Na Mara 
10a Lower Bayble 
Isle of Lewis 
Scotland 
HS2 0QA 


Please also include a covering letter explaining the reason for return and your requirements. There is no need to return the whole order if only one item is incorrect or faulty.

Your Legal Requirements:

We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your cost to our returns department and we advise you to ensure the goods are adequately packaged and insured during their return journey.

General Information

LIABILITY:
Rainbow Roses accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the Internet.

YOUR ORDER:
We make every effort to ensure the goods we supply are of the highest quality, reach you in original/good condition, and are delivered promptly as stated on our website.

Purchasing From Us:

By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying said goods (including passing your personal details onto couriers & other subcontractors). Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to shop@rainbowroses.co.uk. stating "Remove me from your list" in the subject heading. No property or title of the goods shall pass from Rainbow Roses to the customer until payment has been received in full.

AVAILABILITY OF GOODS:
All orders and special offers are subject to availability. We will always inform you if an item is not in stock at the time when you place your order.

Customer Services:

If you are not happy with your order or the service you have received you may contact our customer services department by calling on: +44 01851 870521 or email: shop@rainbowroses.co.uk. We promise to reply promptly and solve any problems you may have subject to UK law.

Please remember all orders are subject to availability. Our terms & conditions do not affect any of your statutory rights.

Import Duty & Taxes:

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK & non European union countries.

Disclaimer:

We may refuse to take an order if, in the circumstances we feel you have given us false or misleading information which, could be deemed as a commercial threat to Rainbow Roses. We reserve the right to amend our terms and conditions at any time without prior notification. We do not distribute customer details or e-mail addresses to third parties. Marketing e-mails are only sent to consenting mailing list subscribers and your details can be removed at any time.

Data Protection & Privacy

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The type of information we will collect about you includes: your name, address, phone number, email address & credit/debit card details. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your PC and which retains your name and address only. It is usually possible to modify your browser setup to prevent this happening. You also have the option of disallowing our "name & address" cookie on our web site. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions about our Terms and conditions  please contact us.